24/7 Care and Support
We deliver continuous support tailored to each individual’s needs, including waking night staff, sleep-in support, and 1:1 or 2:1 care where required. Support is flexible, proactive, and responsive, with clear contingency planning for crisis or escalation. Care staff assist with all activities of daily living, including:
- Personal care and hygiene
- Medication management
- Meal preparation and healthy eating
- Household tasks such as cleaning, laundry, and shopping
- Budgeting and managing finances
- Attending health appointments
Person-Centred Care and Goal Setting
- Every individual has a bespoke support plan, created collaboratively with them, their families, and professionals.
- Plans are reviewed regularly and focus on personal goals, independence, well-being, and risk management.
- We use positive behaviour support (PBS) and other evidence-based practices to ensure respectful, empowering care.
Community Inclusion and Social Participation
- We support individuals to lead fulfilling, connected lives by actively participating in the local community. This includes:
- Support to access local day services and vocational training
- Accompaniment to religious, cultural or social groups
- Enabling involvement in community events, libraries, and clubs
- Facilitated visits to family and friends
- Support to pursue hobbies and interests such as:
Sports and fitness sessions
Arts and crafts activities
Cooking groups
Trips to parks, cinemas, museums, and other recreational venues
Life Skills Development
We equip individuals with practical skills to build independence:
- Travel training
- Managing appointments
- Using technology safely
- Conflict resolution and emotional regulation
- Our team supports clients in progressing toward outcomes such as:
Employment or volunteering
Further education
Self-advocacy and decision-making
Transitioning to lower levels of support if appropriate
Health and Wellbeing Monitoring
We take a proactive approach to physical and mental health:
- Coordinating with GPs, mental health teams, therapists, and community health services
- Monitoring nutrition, physical activity, and lifestyle choices
- Supporting emotional wellbeing and behaviour management
- Crisis planning and hospital avoidance strategies